Who we are

Our website address is https://kristyhatswell.com. We are located in Australia and provide fonts and other graphics for sale worldwide.

What personal data we collect and why we collect it

We collect information about you during the checkout process in our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name and email address, which will be used to populate the checkout for future orders. If you decide to add your address to your account that will also be stored, however, we do not request this information and it is not needed.

How long we store your information for

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for an indefinite amount of years so that you can access your purchases and download the items again if needed. This includes your name, email address and payment method (PayPal/credit card, with no identifying details).

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Only the site Administrator has access to the information you provide us. The Administrator can access:

  • Order information: what was purchased, when it was purchased, and
  • Customer information like your name and email address.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Payments

Our payments are processed through third party payment processors. The details you enter with the payment processor are not stored by us. The details collected by the third party payment processor are required so that they can confirm your identity, prevent fraud and process your payment.

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Paypal

One of our payment processors is PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Stripe

Another of our payment processors is Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Stripe also requires information such as your address in order to confirm and validate your identity.

Please see the Stripe Privacy Policy for more details.

Security of your data

Wordfence

We use a security program on this website called Wordfence. Wordfence monitors traffic to the website and collects information about the IP address trying to access the website, and the country associated with the IP address.

This is to secure the website and prevent malicious users from accessing the website, and from trying to login to the website using brute force methods. Multiple attempts at trying to login with incorrect passwords will block the IP address from accessing the website.

You can view the Wordfence privacy policy for more information.

SSL Certificate

This website is protected with a Comodo SSL certificate to encrypt the data that is sent between your web browser and the website.

Click here to learn more about SSL certificates.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us

If you would like a copy of your data, would like your data erased, or would like to ask us anything about this privacy policy you can email hello@kristyhatswell.com or use the contact form provided on the website.

 

Privacy Policy last updated: August 2018